Europa Casino Review

If an online gaming website has been in operation for more than ten years, it is highly likely that it has dealt with some kind of player problem at some point; whether the problem was the operator’s fault or the fault of the circumstances surrounding regulation or software, if you dig deep enough, you will find someone who has a complaint about the operator.

When I begin my analysis of a gambling website, I always try to start with a blank slate, even if the operators of Europa Casino had received criticism in the past for their handling of customer issues involving other companies’ products.

The following is a guarantee that I am able to make: by the time you have finished reading this review, you will have an extremely honest review of the company, including all of its flaws.

About Europa Casino

The Europa Casino has been open for business since 2004, and during that time there has apparently been more than one change in ownership. Although Imperial E-Club Casinos once controlled the casino, at that time the company was dealing with a backlog of customer complaints regarding another of its properties. Now, if you go to the website in question, you will notice that Universe Entertainment Services, a corporation with its headquarters in Malta, is identified as the site’s owner. I have no choice but to believe that the company has been acquired by new owners; however, I have been unable to locate any information that would indicate when this may have taken place.

In addition to being brand new, the gaming license held by the casino comes from the Malta Gaming Authority. They had a license from Antigua and Barbuda in the past, but it appears that in an effort to improve their reputation, they switched their licensing to a more stringent jurisdiction in order to get a better stamp of approval.

Who Can Participate in Games at the Europa Casino?

As a consequence of moving their license from Antigua to Malta, the proprietors of this casino were required to make modifications to the list of countries from which they would not accept customers. Although this is disheartening for players who were before able to access the games, it is ultimately beneficial for everyone as a whole because the regulatory body that issued this gaming license now provides a significantly higher level of protection for players who continue to make deposits.

The following nations are no longer permitted to participate in casino games at Europa Casino:

• Afghanistan
• Antigua & Barbuda
• Bahamas
• Barbados
• Belgium
• Bulgaria
• China
• Cuba
• Cyprus
• Dominica
• Estonia
• Finland
• France
• Grenada
• Guyana
• Haiti
• Hong Kong
• Iran
• Israel
• Jamaica
• Latvia
• Libya
• Macau
• Netherlands
• Romania
• Serbia
• Singapore
• Spain
• Kitts/Nevis
• Lucia
• Vincent
• Sudan
• Syria
• The Philippines
• Trinidad
• Turkey
• United States

Providers of Computer Software

Even though there is just one software provider available, Europa Casino offers excellent games from that vendor. They have decided to collaborate with Playtech on the development of their offering. They designed their software with an equal attention to the players and the operators, and it shows when you tour the platform. The program was built by the developer located in Israel, which is at the top of the heap when it comes to the quality of the product. Additionally, the ownership group’s trustworthiness is enhanced by the presence of Playtech as their provider because these individuals do not collaborate with dubious operators.

Both a downloaded client and Playtech’s Instant Play software, which can be played in a web browser, are offered for access to Playtech’s games.

Because the vast majority of the games have been adapted to correspond with the screen dimensions of the vast majority of tablets and mobile phones, you will be able to play your preferred games from any location you want.

The Positive Parts

Jackpots Worth a Total of Eight Figures

The first thing that caught my attention when I logged into the site was a scrolling banner that took up the majority of the screen and listed all of the jackpots that could be won at this casino, with a combined value of more than one hundred million dollars. That is an absurdly high number of opportunities to make life-altering decisions, and it includes Jackpot Giant, the greatest progressive jackpot offered by the Playtech network, which now stands at over 10 million. If you want to increase your chances of winning, you should participate in those games while the stakes are this high. The bubble could burst at any moment.

Excellent Guide on Solving Common Problems

The vast majority of users at an online gaming site have the same inquiries regarding customer support; as a result, savvy operators compile the responses to these inquiries and publish them as a collection of frequently asked questions (FAQs). Europa Casino not only provides this page, but they also discover a means to make it much easier to browse to the specific page and solution that you are looking for.

It is my opinion that additional casinos should follow the example set by this operator in this matter; as a result, an enormous number of support tickets would never again have to be opened.

The Negative Aspects

Restrictions on Opening New Accounts

When I go to a new casino, one of the first things I do is look at the casino’s promotions, VIP program, and other amenities to get a feel for what the casino has to offer. At this casino, I was required to sign up for an account before I could view the site in its entirety. The Europa Casino engages in some shady pool play, which is a practice that does not make me happy in the least. In point of fact, all that it made me want to do was enter phony information so that they wouldn’t contact me. However, I refrained from doing so because I want to receive promotional emails in connection with this review.

Concerns Regarding Legacy Players

I try to avoid reading about casinos that have received a big amount of player complaints, especially when the proprietors of the casino in question also own other brands. I have come across some outdated complaints regarding another casino that is related to Europa Casino (Winner Casino).

I am hopeful that these concerns were the consequence of some management decisions that have now been addressed; nonetheless, for the time being, I will continue to maintain a healthy amount of circumspect optimism over the path that Europa Casino will take.

The Available Games

Live Dealer Games

Playtech has established their very own Live Dealer studio, and as a consequence, each and every one of its licensees has the opportunity to supplement their existing selection with real-life dealer games. Thankfully, Europa Casino takes them up on this suggestion, and the following games may be found in the button labeled “Live Casino” in the lobby:

• Baccarat
• Roulette
• Blackjack
• Casino Hold’em
• Hi-Lo
• Dragon Tiger

Slots

Playtech is known for producing some of the most entertaining and innovative slot games available at online casinos. Playtech has used the power of its connections to develop branding partnerships with a large number of prominent entertainment businesses. As a result, there are games that include a large number of characters and brands that you are likely familiar with. It would be absurd to put all of the games here, but the following are some of the games that I have played and enjoyed, and I am confident that you will enjoy them as well:

• Ace Ventura: Pet Detective
• Adventures in Wonderland Deluxe
• Age of the Gods
• Archer
• Atlantis Queen
• Batman & Catwoman Cash
• Batman & Mr. Freeze Fortune
• Batman & the Penguin Prize
• Batman & the Riddler Riches
• Britain’s Got Talent Star Struck
• Buffalo Blitz
• Captain’s Treasure 9 line
• Captain’s Treasure Pro
• Cowboys & Aliens
• Crazy 7
• Daring Dave & the Eye of Ra
• Deal or No Deal: The Banker’s Riches
• Deal or No Deal: World Slot
• Desert Treasure
• Desert Treasure II
• Diamond Valley (5 line)
• Dolphin Cash
• Dolphin Reef
• Fei Long Zai Tian
• Fields of Fortune
• Ice Run
• Irish Luck
• Jackpot Giant
• Jurassic Island
• Kong: The 8th Wonder of the World
• Land of Gold
• Legacy of the Wild
• Leprechaun’s Luck
• Little Britain
• Miss Fortune
• Monty Python’s Life of Brian
• Monty Python’s Spamalot!
• Pink Panther
• Plenty O Fortune
• Purple Hot
• Superman: The Movie
• Superman II
• Thai Paradise
• Thai Temple
• The Alchemist’s Spell
• The Flintstones
• The Jazz Club
• The Love Boat
• The Mummy
• The Riches of Don Quixote
• The Six Million Dollar Man
• The Three Musketeers and The Queen’s Diamonds
• Time For a Deal
• Top Gun
• Top Trumps: World Football Stars 2014
• Top Trumps Celebs
• Tres Amigos
• Ugga Bugga
• Vacation Station
• Vacation Station Deluxe
• Viking Mania
• Who Wants to be a Millionaire
• Wu Long
• Wu Long Jackpot
• Yu Huang Da Di – Jade Emperor
• Zhao Cai Jin Bao
• Zhao Cai Jin Bao Jackpot

Table Games

Another place in the casino where the power of Playtech as a partner can be observed is in the table games section of the establishment. The development team has put in a lot of effort to ensure that you not only get the classic versions of all of your favorite games, but that you also get some exciting varieties of those games. These games have a lot of depth. Blackjack Switch is, without a doubt, my top pick among these. In this iteration of the game, you have the option—for an additional expense, of course—of switching between the two hands you are playing at any time.

Take a peek at the various games that are available in the lobby:

• Baccarat
• Blackjack
• Blackjack Pro
• Blackjack Surrender
• Blackjack Switch
• Blackjack Switch
• Caribbean Poker
• Casino Hold ‘Em
• Casino Reels
• Casino War
• Craps
• Knockout
• Let Them Ride
• Lucky Blackjack
• Mahjong
• Pai Gow Poker
• Perfect Blackjack
• Poker Three
• Pontoon
• Progressive Blackjack
• Red Dog
• Roulette
• Sic Bo
• Single Deck Blackjack
• Tequila Poker

Unique Competitions

Playtech provides its licensees with the opportunity to provide a wide variety of games in the “lottery” style, each of which features uncomplicated rules but lower than average chances of winning. At Europa Casino, you may play a full suite of these games, including the following titles:

• Around the World
• Rock Paper Scissors
• Bonus Bowling
• Bingo
• Roller Coaster Dice
• Wheel of Light
• Wild Viking
• Penalty Shootout
• Mega Ball
• Pachinko
• Derby Day Horse Racing
• Dice Twister
• Final Score
• Genie’s Hi-Lo
• Heads or Tails
• Jackpot Darts
• Keno

Video Poker

I suppose it shouldn’t come as a surprise that Europa Casino has such a large range of video poker machines given all the different gaming options available in the other sections of the casino. IF YOU PLAY VIDEO POKER, YOU SHOULD BE ON THE LOOKOUT FOR A FEW SPECIFICITIES, INCLUDING: multi-hand versions of the variants, as well as aggressive pay tables that pay out approximately one hundred percent of bets. Both types of games may be found in this casino; take a look at the options available in the area devoted to video poker:

• 2 Ways Royal
• Two-Way Royal
• Jacks or Better (1 hand)
• Jacks or Better (10 hands)
• All American
• Aces and Faces (1-4 hands)
• Tens or Better
• Aces and Faces (1-4 hands multi-play)
• Jacks or Better (50 hands)
• Pick ‘Em Poker
• Deuces Wild
• Deuces Wild
• Jokers Poker (kings or better)
• Jokers Poker (kings or better multi-play)
• Mega Jacks — Progressive
• Jacks or Better — Multihand
• Jacks or Better — Progressive
• Aces and Faces (25 hands)

Promotions

A casino that provides their customers with a number of different tiers of promos is always one of my favorites to visit. Because the lifespan of a player might be unpredictable, it is essential for a website to provide players with offers that are tailored to their current stage of life in order to keep them engaged with the platform for a longer period of time. The Europa Casino website features a number of different promos, but I’d like to draw your attention to the following two:

Bonuses Upon Registration

Players who sign up for an account on this website are eligible for one of two possible Welcome Bonuses. The usual Welcome Package that they offer contains bonuses that can be redeemed for up to a year! I think it shows that the casino appreciates my long-term play and isn’t just trying to get the most out of me on my first session, which is why I think it’s a great idea to prolong the bonus period out over that amount of time: it gives me the impression that the casino enjoys my long-term play.

On your first deposit of each month until you have been a customer for an entire year, the website will match your payment one hundred percent, up to a maximum of one hundred dollars. This implies that you have the potential to make up to an additional 1,200 dollars in cash, which is certainly nothing to scoff at. However, that is not all, as the website also awards you with a weekly $25 Loyalty bonus simply for playing each week. This means that you have the potential to earn $2,400 within the first year of playing on the website.

The second Welcome Incentive that they offer is for High Roller players, and it is a one-time bonus of up to $500 that is equal to a percentage of your first deposit that is at least $1,000. If you wish to play at higher limits, this is a much more intriguing option for you because it also puts you at the front of the queue to enter the casino’s VIP program. If you want to get in and get out quickly, this second incentive is not for you; however, if you want to invest for the long haul, you are more likely to receive greater value out of that.

You may win an iPhone 8!

This kind of campaign is one of my favorites since it allows us to engage with our gamers on a deeper level by providing them with an opportunity to win a coveted tangible object, and it also makes it simple for everyone to enter the drawing.

For this limited-time promotion, all you need to do to earn a raffle entry is place a bet of at least ten dollars on any one of the following games: Jackpot Bells, Stars Awakening, Hologram Wilds, Fairground Fortunes Ghost Train, or Wild Beats. You will receive an entry into the raffle for each ten dollars that you place a bet on one of these games during the promotion’s timeframe.

Banking

It is of the utmost importance to have the most locally optimized payment options for each country when operating an online gaming website whose primary target audience is located in Europe. This can be a nightmare from an administrative standpoint, but unfortunately, that is the price that must be paid to conduct business across so many boundaries.

Deposit Options

• Abaqoos
• AstroPay Card
• Bank Wire
• ClickandBuy
• DineroMail
• Diners Club
• eCard
• EcoCard
• eKonto
• Entropay
• EPS
• FundSend
• GiroPay
• iDebit
• instaDebit
• Maestro
• MasterCard
• Moneta
• Multibanco
• MyCitadel
• Neteller
• Nordea
• PayPal
• Paysafecard
• PayU
• POLi
• Przelewy24
• PugglePay
• QIWI
• SafetyPay
• Skrill
• Sofortuberwaisung
• SporoPay
• Swiff
• Todito Cash
• TrustPay
• Ukash
• Visa
• Visa Delta
• Visa Electron
• WebMoney

Withdrawal Options

• Check
• ClickandBuy
• MyCitadel
• Neteller
• Visa Electron
• instaDebit
• Visa
• Skrill

Comp Program

You will receive one point for every $10 that you wager at real money tables if you participate in the Comp Program at Europa Casino. These are the usual guidelines that are followed by the majority of Playtech casinos. Once you have earned a total of 500 points, which is the minimum required for point redemption, you will be able to exchange them for cash at a cost of $1 for every 100 points earned.

Because points have a shelf life and there is no compelling reason to hoard them, I would advise you to keep an eye on them and immediately convert them as soon as you reach the threshold of 500 points as soon as you can. The money that is currently in your account will be deducted immediately from your total.

VIP Program

The Europa Casino VIP Program markets itself as an excellent opportunity to increase one’s earnings and to receive preferential treatment while gambling at the casino. This is a program that has multiple levels, with a total of six levels. While you are playing, you will collect points that will grant you access to these levels; after you reach these levels, you will be able to enjoy the following perks:

VIP LEVEL WEEKLY BONUS

• Bronze €50

• Silver €75

• Gold €100

• Platinum €150

• Diamond €200

• Premier €250

VIP Perks

• Reduced waiting periods for withdrawals

• Increases in the Amounts Taken Out

• Manager of Premium Accounts

• Bet Required to Accumulate 1 Comp Point

• Slot Machines and Progressives are €9 each spin.

• Twenty Euros on the Roulette Game and All Card Games Other Than Blackjack Switch and Surrender

• Thirty Euros to be wagered on Video Poker and Blackjack Switch & Surrender

• Ten Euro for All Other Games

Now, while this is a nice program that allows you to move up to each level in a smooth manner, it appears that the qualification standards for each level are missing, as are many of the details on the remaining perks. This is despite the fact that this program allows you to move up to each level in a smooth manner (if there are any). In general, this is quite unsatisfactory in comparison to other VIP programs that I have researched and evaluated.

Before I decide whether or not to play for real money, I want to have all the specifics of a VIP program laid out in front of me so that I can make an informed choice. It’s possible that this whole situation was just a misunderstanding.

Assistance to Customers

The casino features a comprehensive Frequently Asked Questions (FAQ) section, which is provided in a very clear and organized manner; the information you are looking for to provide a response to your query is probably on one of these pages. You can get in touch with the casino via telephone, e-mail, or the Live Chat service if you find that you still need to.

Live chat is the best option for me since I don’t want to have to wait on the phone but I do want to have a conversation with someone in real time about how to fix the problem I’m having with the website.

Would I Participate in Games at the Europa Casino?

To begin, I would like to express the hope that the company genuinely had a change of ownership in 2016, which is the year that its license for operating in Antigua was due to be renewed. The circumstantial evidence points to this being the case, which, if confirmed, would put my mind at ease regarding the possible existence of a troubled past involving the property’s original owners.

Regarding the actual gambling establishment, you really can’t go wrong with any casino that uses Playtech’s software platform. The games are of the highest quality, and the sheer number of options available is plenty to satisfy even the most jaded veteran of the gambling world. When you factor in the enormous amounts that can be won through the progressive jackpots, you have a neat little bundle on your hands here.

The VIP program certainly has room for improvement (or even simply some additional features), and the bonuses do not compare favorably to those offered by competitors in the market. However, on the whole, I enjoy what this casino has to offer, and if, after reading this review, you feel compelled to try your luck there, I strongly suggest that you sign up for an account at Europa Casino.