Bitcoin Penguin Online Casino Review

According to a significant number of other review sites, Bitcoin Penguin is not accessible to players located in the United States. If this were to turn out to be accurate, it would make perfect sense because, with the exception of Bovada, there are not many gambling sites that are open to people from the United States. On the other hand, I can say with absolute certainty that this is not the case. I am able to do so since I registered from the United States of America.

I enrolled after adjusting my virtual private network’s location to the United States. What I will say is that the sign-up procedure is one of the simplest ones I have ever come across in my experience. There was no need to verify either my phone number or my email address with you. In point of fact, I did not even input a functioning email address, yet I was still granted access. The only information it requested was my password, my email address, and my name.

Despite how simple this procedure was, I can’t help but feel uneasy about it.

To begin with, it violates all of the restrictions that are in place to prevent underage gaming and money laundering by adults. I might have been a gambler at the age of 12 if I had lived in the state with the tightest gambling laws in the United States. It is unable to find out, and it did not even bother to inquire about it. Second, there is a possibility that American players will have their accounts closed at some point in the future.

You need to be actively searching around the account page in order to locate the area that allows you to input your nickname and your country. Although it is possible to do so, doing so is not required, and the section may be found under the heading “My Account.” The United States of America is not shown in the drop-down list of available alternatives, which may indicate that selecting this option is not a viable choice.

There is also a place where you may upload papers, which gives the impression that you may be asked to verify your ID at some time in the future. If they find out that you are not located in the United States, they may suspend your account.

Because I don’t know, it goes without saying that I’m making assumptions here. The following are the facts:

• Despite the fact that other sites have mentioned Bitcoin Penguin with this remark, I was unable to locate any place on the site that stated it was unavailable to players from the United States.
• I was able to join up from the United States of America, despite the fact that there was no “USA” choice under the list of nations inside my account (I didn’t lie and pick another country; picking an option here is not required).
• It appears that a significant number of Bitcoin Penguin reviews come from players located in the United States.

Introduction: Bitcoin Penguin Online Casino

The BitcoinPenguin casino began operations in 2014 and soon garnered a positive reputation among players. The fact that the virtual club offers such a diverse collection of games has contributed to its rise to prominence among both novice and seasoned players. On the site, you will find slot machines that have varying levels of volatility, payout percentages that are appealing to players, unique themes, and regulations that are easy to understand. The BitcoinPenguin online casino is 100% above board and reliable. The country of origin for the license in Costa Rica.

The software for online casinos is almost always developed in collaboration with reputable third-party developers that have a solid track record. The most well-known software designers are as follows:

• Amatic;
• Belatra;
• Booming Games;
• The gaming company Betsoft;
• Endorphina;
• Ezugi;
• GameArt;
• Habanero.

Bitcoin Penguin’s Accepted Methods of Deposit and Withdrawal

This virtual casino establishment is distinct from other clubs in that it does not support the conventional ways of financial transactions, such as bank transfers, Visa and MasterCard, electronic wallets, or payment systems. There are none of the standard currencies, such as dollars, euros, or pounds sterling, yet there are many alternatives.

The only form of payment accepted at Casino BitcoinPenguin is bitcoin, which ensures that all financial dealings are both private and untraceable. In addition, the time required to withdraw will be cut down to an absolute minimum and will only take a few minutes. When compared to bank transfers, which may take up to 7 days, the fastest amount of time to withdraw a reward that has been won is one hour. This is a very quick process.

BitcoinPenguin is a virtual club that supports many cryptocurrencies in addition to bitcoins, including litecoins and dogecoins. At this particular gambling establishment, topping off your account is as uncomplicated as it can possibly be. After successfully completing the registration process, the user will promptly be presented with the initial option to reload the game balance. However, you are not obligated to carry out this action right away. After you have made the required amount of deposit, you will then be able to get sufficiently familiar with the site as well as the terms and conditions of the virtual club.

You only need to add funds to your account, and then you’ll be able to play the greatest games on any device as long as it has an uninterrupted connection to the network.

Bonuses and Special Offers Available at Bitcoin Penguin Casino

The alluring sign-up bonus is the first thing that each player pays attention to, and for a good reason. Every new member who has achieved the age of majority (18 years old) and creates a personal account inside this virtual community will be eligible for an enticing bonus in the form of a reward.

• One hundred percent of the amount you deposit, plus thirty free spins, will be awarded for the first time you make a deposit;
• When the player makes their second deposit, they will get a bonus equal to 75% of their deposit amount as well as 25 free spins on some of BGaming’s top-earning video slots.

You have the possibility to acquire some very profitable bonuses if you are a regular user of the BitcoinPenguin casino. This opportunity is available to you. Every user will receive a bonus equal to fifty percent of their deposit plus twenty-five bonus spins if they make a deposit of at least 0.1 BTC on Monday. On Friday, if a player deposits 0.1 bitcoin into their game balance, they will receive 25 free spins that may be used on any of the following video slots: Platinum Lightning Deluxe, Aztec Magic, or Slotomon Go. The BitcoinPenguin no deposit bonus is not available at this time; however, this may change in the near future.

The proprietors of the virtual casino have come up with an enticing deal for the players who believe that Monday is the unluckiest day of the week. On this day, if you make the largest deposit and play without a premium, you are eligible for a payback bonus worth twenty percent of that amount. Be sure to keep an eye on the BitcoinPenguin promotions area since this is the only place where information that is useful to you will be released. You are always free to contact support if you have any questions or run into any difficulties regarding the bonus. On the official website, you may find who to contact in order to have a conversation quickly.

Information about General and the Most Recent Offers

• Website http://www.bitcoinpenguin.com
• Established 2014

BitcoinPenguin Casino is offering a casino promotion of one hundred percent up to 0.2 Bitcoin in addition to thirty Bonus Spins.

Players from all around the world are welcome to play at the bitcoin casino known as BitcoinPenguin Casino. Bitcoin, Litecoin, and Dogecoin are the three cryptocurrencies that players may use to make instantaneous accounts and withdrawals at the online casino, which places a strong emphasis on user privacy and usability. The site is run by SoftSwiss and Betsoft, and it provides users with a wealth of video slots, table games, and other fan favorites of the highest possible quality. The BitcoinPenguin Casino was established in 2014 and holds a gambling license issued by the Costa Rican government.

Countries and Territories With Access Restricted

The BitcoinPenguin Casino does not discriminate against players based on their location, country, or territory in any way. However, members should verify the legislation in their own jurisdictions before joining up.

Games

More than 200 different casino games developed by SoftSwiss and Betsoft are available to players at BitcoinPenguin Casino. The vast majority of them are video slots, and they come in a wide range of flavors and presentation styles. The Betsoft 3D video slots are a very well-liked product, and some of their most popular games are the A Night in Paris slot, The Godfather slot, and the More Gold Diggin slot. There are also other fan favorites accessible, such as the Princess Royal slot machine and the West Town slot machine.

Players who are interested in table games will find a variety of options available to them at BitcoinPenguin Casino. A wide variety of blackjack games are available, including fan favorites such as 21 Burn Blackjack, Pontoon, Single Deck Blackjack, and Multihand Blackjack Pro. Players of roulette can try their hand at a variety of variations, including French, European, Zoom, and others. Baccarat, Craps, and a ton of more games are all available to play at BitcoinPenguin Casino.

The video poker games available at BitcoinPenguin Casino include both classic and original takes on a variety of games. Each one features a unique paytable, giving more experienced players a number of different options for putting their gaming talents to the test. Jacks or Better, Deuces Wild, Split Way Royal, Bonus Deuces, and Wild Texas are just a few of the games that fall within this category.

Safety and Balance are Guaranteed

The use of SSL encryption software at BitcoinPenguin Casino guarantees the safety of all players. Because of this protocol, it is guaranteed that no one will be able to access any private information that is transmitted to the casino for any reason.

The professionals at iTech Labs examine each and every one of the games available at BitcoinPenguin Casino to ensure that they are fair. Auditor checks are performed on a regular basis to guarantee that all of the games are powered by a real random number generator and adhere to solid statistical practices (RNG).

Wagering

Any bonuses you could get will have a total wagering requirement of 35 times unless it specifically states anything else. Your bonus will be forfeited, and you won’t be able to make a withdrawal if you are unable to fulfill the conditions for making wagers.

Casino Promotions That Never Stop

Due to the fact that the casino is offering a welcome bonus of one hundred percent, new players can have their initial deposit matched up to that amount. Make a qualifying deposit of at least 0.1 BTC, up to a maximum of 0.2 BTC.

Participate in the weekly high roller slots contests, where you may win free spins on famous slot machines. These tournaments are held on a weekly basis. To win, you need to be one of the top 10 players in terms of size.

On Fridays, the More Gold Diggin slot machine will award you with the opportunity to play 30 free games at no cost. To qualify, you only need to deposit and wager more than 1 Bitcoin or 1 Million Dogecoins.

As part of the Monday Cashback Guarantee deal, you will get a cashback of twenty percent. If you make the largest deposit of the day, you will receive a payback bonus of 20% of that amount.

In the recommend a friend initiative, you may earn more Bitcoins by referring your friends to the platform. You will begin earning in the ‘Payment Scheme’ as soon as your friends sign up for the service through you and begin playing the games they enjoy the most. The greater your network of referred friends, the more bitcoins you will be able to earn.

Support

Live chat support professionals are accessible around the clock at BitcoinPenguin Casino to assist players with any questions or concerns they may have. These representatives are reachable immediately through the website at any time of the day or night. Players who would rather connect with the casino by email may make use of the online contact form that is provided by BitcoinPenguin Casino.

Owners, as well as Help

The fact that so little is known about the people who founded Bitcoin Penguin Casino makes for a very interesting mystery. Why wouldn’t you want everyone to know that you’ve established a fantastic online casino site that is packed to the brim with a huge variety of games and features?

Only email communication with customers is allowed for support requests. Simply navigate to the support area located at the bottom of the screen, and a contact form will be made available to you there. Simply provide the customer support team with your email address and message, and they will get back to you at the earliest opportunity.

You may go through the Frequently Asked Questions (FAQ) section to check whether the support for your issue is included in the extensive list that is provided there. This can be done while you are waiting for the customer service staff to respond to your inquiry.

Jurisdiction Over the Casino

The Costa Rican government has given Bitcoin Penguin Casino a license to operate as a regulated and licensed online casino. This allows Bitcoin Penguin Casino to provide online casino games.

Alternatives to the Games

If you click on the games link that is located at the very top of the website, you will be sent to the games lobby. You will see a list of available games on the left side of your screen, and you may choose from the following:

• Games that provide jackpots may be found in this part of the lobby. There are 14 different exciting jackpot games to choose from. Slots Angels, Treasure Room, Progressive Diamond Jackpot, and Jackpot Jamba are among the games that are available to play.
• In the Casual category, you may choose from the following five games: Scratcherz, Virtual Racebook 3D, Heads and Tails, Minsweeper, and Scratch Dice.
• Roulette is one of the most popular casino games, and you may choose from nine various variations of this game, including American Roulette, Zoom Roulette, and Common Draw Roulette.
• Poker games – this section of the lobby is where you’ll find all of the different variations of poker games, with a total of 29 to choose from. Among the titles available are Caribbean Poker, Texas Hold’ Em, and Trey Poker.
• Video poker — Double Joker Poker, Jacks or Better, and Five Draw Poker make up the 16 distinct poker games.
• Card games – if card games are more your thing, you may choose from one of the 18 different variations of card games, such as Double Exposure, Multihand Blackjack Pro, and Pirate 21.
• Slots – This section of the lobby is home to 109 unique slot machine games for players to choose from. There is a wide variety of games available, from Charms & Clovers to Rockstar.
• All games allow players to peruse the whole selection of casino games at their disposal.

To participate in some of the games that are offered, you do not even need to be a registered or financed player; this is not a requirement. Demo mode gives you a chance to test out full versions of games before you commit to purchasing them.

Casino action on the go

The vast majority of Bitcoin Penguin Casino’s games support HTML5, which is fantastic news for players who access the site using mobile devices. It does not need to look for games or other applications to download into your smartphone because you can just access the casino through the internet browser on your device.

You also do not need the most up-to-date versions of smartphones or tablets because all of the games that are available can be played on any device that has the capability of connecting to the internet.

Casino Feel

The Bitcoin Penguin Casino provides you with access to a vast selection of games through a sleek and up-to-date online casino site. On the welcome page, you will find not only the most recent jackpot wins but also a complete listing of all of the relevant deals and promotions that are open to new players and customers.

You may go to the various sections of the casino site with the help of the small links that are located at the very top of the page. The overall color pattern consists of blue and black with accents of red and gold throughout.

Blacklisted

I have intentionally kept the worst for last. Bitcoin Penguin has a lot going for it, and I’ve gone over a lot of its positive aspects of it before, but there are a few things that worry me about it as well.

In prior casino reviews, such as the article I wrote about 5Gringos Casino, I emphasized how vital it is for casinos to reply to reviews, regardless of whether those reviews are good or bad. It demonstrates that they are paying attention to what their players have to say and that they genuinely care what they have to say.

It is much more crucial for them to respond to complaints in a timely manner.

Third-party complaints processes are relied on by the majority of casinos since they are located outside of major gambling hubs such as the United Kingdom, Sweden, and Malta. There is absolutely no problem with this, provided that they genuinely address the complaints raised, which Bitcoin Penguin does not appear to do.

It does not have its own complaints mechanism, and despite the fact that many people have lodged complaints about it on other websites, the company has shown little interest in addressing such complaints. It is for this reason that some sites have Bitcoin Penguin on their blacklists, and it is also the reason why some players have been left to hit their heads against a brick wall in their attempts to have an issue resolved.

Does this indicate that the casino is a fraudulent operation? Absolutely not. It is still subject to regulation. Although it does not answer as swiftly or professionally as it could, it is still fair.

As can be shown in the following list of issues, there are a few problems with all of this:

Pros

• Accepts deposits and withdrawals in a manner that is close to immediate for bitcoin, litecoin, and dogecoin.
• More than two hundred and fifty three-dimensional video slots and other games from Betsoft and SoftSwiss are included.
• Live chat support agents accessible everyday
• Acceptable in the eyes of impartial examiners from iTech Laboratories

Cons

• No mobile version
• No phone support

Overall Experience

This virtual club is a creative option for those individuals who are seeking something out of the ordinary. Deposits may only be made using various cryptocurrencies while patronizing this particular casino establishment. The following are some of the most significant benefits associated with visiting a gambling house:

A generous first deposit bonus is available on both the first and second deposits;

• incentives for users who are active;
• the immediate removal of money;
• a huge selection of different kinds of games;
• A straightforward interface for the user;
• fast registration.

The site may only be accessed in the English language. Casino issues can get support at any time of day or night from a service that is available around the clock. When it comes to the negatives, there aren’t very many of them; in fact, we might say that the sole one is the fact that the virtual institution isn’t available for the game in a lot of different nations.

Although the BitcoinPenguin site does not have a button that may be used to initiate the downloading and subsequent installation of the BitcoinPenguin app, users of mobile devices, such as smartphones and tablets, are still able to access the mobile version of the site. To accomplish this, you just need to use a web browser of your choice and navigate to the casino’s official website.

This virtual casino has no related sites. Launch BitcoinPenguin on your site browser, complete the brief signup process, and then dive right into your preferred forms of online gaming. Your information will remain secure and will not get into the hands of unauthorized parties who may exploit it for their own benefit since SSL encryption will prevent this from happening. Simply by reading an in-depth assessment of the BitcoinPenguin casino, you will quickly be able to determine whether or not you enjoy visiting this club.

The Importance of Having a Process in Place for Receiving Complaints

I’ve been playing casino sites online for close to twenty years, and for around ten of those years, I worked as a site reviewer. Because I am located in the United Kingdom, I have access to some of the most popular gambling sites in Europe. This includes sportsbooks as well as casinos, and because I have spent years reading reviews and taking advantage of welcome bonuses, I have accounts with the majority of these websites.

Over the course of the previous two years, I’ve run into significant difficulties with three different sites. All of them were extremely well-known companies, and the United Kingdom Gambling Commission oversaw and regulated each one of them individually.

I initially lodged a complaint, and when they came to their senses, acknowledged their error, and agreed to a settlement favorable to me, the matter was resolved.

In the second incident, my complaint was met with a wall of copy-and-paste answers, and the issue was not rectified until I posted a negative review and brought the attention of a department managed by actual humans.

In the third instance, the complaints department did not respond to my inquiries, the review did not resolve the issue, and I was forced to file a complaint with the Gambling Commission. They did not listen to my issue, completely missed the point, and were about to settle in favor of the casino (because they didn’t actually read the complaint) when my complaint was finally picked up by a human in the casino and settled in my favor.

Now, I know what you’re thinking: “Now, what does this have to do with Bitcoin Penguin?” You can’t rely on the site, and you can’t rely on the regulators, as this demonstrates so clearly, and that’s a point I’ve stated many times before on this very site. Both the former and the latter will not pay attention to what you have to say. That has been my experience, at the very least.

Taking your problem somewhere else is frequently the most effective way to get a response to it. There are a lot of customer support teams out there, and most of them operate from scripts. This means that they do not have the freedom to genuinely fix large issues, and they also do not care if you were the victim of a major issue or not. It is just not within their purview, and unless they are a worldwide corporation with several tiers of customer service, you won’t get the support you want from them.

On another occasion, for instance, I placed a wager with a local sportsbook for there to be more than three goals scored in a football game. In that wager, I wanted there to be over three goals scored. The final game was 2-2, and the bet has deemed a loss once it was settled. After I contacted them, they provided me with a boilerplate explanation about how bets are settled in an automated fashion. I attempted it once more while demonstrating to them that the outcome was accurate, but I received the same answer.

In spite of the fact that this kept happening over the course of two weeks, I was unable to get in touch with them since their only support line was the most fundamental one, and it was unprepared to handle issues of that nature. However, once I blogged about my “lost” wager on a user review site, they reacted within an hour and made the necessary adjustments.

You’ll find that the people in the casino who are tasked with responding to reviews are some of the most knowledgeable, understanding, and helpful employees there.

Because of this, it is vitally crucial for them to carry out their duties. Even more significant than a process for handling complaints. And that’s why it’s so troubling that Bitcoin Penguin doesn’t do any of that!

After all, what would have become of my wager in the event that Bitcoin Penguin had made the same error? Perhaps their support personnel wouldn’t have been as obstinate if they’d had more patience. It’s more probable that I would have merely beaten my head against the wall for a few weeks, come to the conclusion that my complaints were falling on deaf ears, and then given up trying to change the situation.

Is the Effort Justified?

The developers of Bitcoin Penguin Casino make it easy for new customers to join by highlighting how simple it is to get started in just three easy steps: sign up, deposit, and play. This makes it simple for new customers to join. Before determining whether or not you should join, you have the option of viewing a list of six possible justifications for playing at the casino, which may help you make up your decision. We are also big players in the testimonials, which include actual customers offering their perspectives on the gaming experience offered by the casino.

You will discover an extensive selection of games to choose from, including some exciting jackpot options that have the potential to award you with a substantial sum of money.

Although the customer support is a little bit of a letdown, and the only way to receive the assistance you want is by email, this online casino does not have any other issues that we could detect. You won’t have any trouble finding the table games or slot machines that you’re searching for in this establishment. They accommodate both players who wager modest stakes and those who gamble large in an attempt to win large sums of money.

When it came to the promotions, we were quite impressed; in the past, we haven’t seen a Bitcoin casino that offered as many varied promotions as this one does. Be sure to check their social media accounts regularly because there is where they will initially announce any new promotions or freebies, so it is important that you stay up to current with them.